1. Provider data

AMAZING Kereskedelmi, Vendéglátó és Szolgáltató Kft

Short name: AMAZING Kft

Headquarters: 8200 Veszprém, Halle utca 3.

Business Registration Number: 19-09-501563

Tax number: 11329129-2-19


  1. General rules

2.1. These “General Business Conditions” regulate the use of the Service Provider’s accommodation and their services.

2.2. Special, individual terms are not part of the General Terms of Business but do not preclude the conclusion of separate agreements with travel agents or organizers, depending on the circumstances differently to the business type.


  1. Contracting Party

3.1. Services provided by the Service Provider are provided by the Guest.

3.2. If the Customer orders the Services Order directly to the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest jointly – if the conditions are met – become contracted parties (hereinafter referred to as “the Parties”).

3.3. If the order for services is provided to the Service Provider by the Client by a third party (hereinafter referred to as the “Mediator”), the terms of the cooperation shall be governed by the contract concluded between the Service Provider and the Mediator. In this case, the Service Provider is not required to examine whether the third party legally represents the Guest.


  1. Establishment of the Contract, reservation, modification, notification obligation

4.1. The Service Provider submits a bid to the Guest in writing orally or in writing. If no specific order arrives within 48 hours of sending the offer, the Service Provider’s bid is terminated.

4.2. The Contract is the result of the written or oral reservation of the Guest by written confirmation sent by the Service Provider and thus constitutes a written agreement.

A verbal reservation, agreement, amendment or verbal confirmation by the Service Provider is of no contract value.

4.3. The Agreement on the Use of Accommodation Services is for a specified period of time.

4.3.1. If the Guest definitively leaves the room before the expiration of a specified period of time, the Service Provider is entitled to the full value of the service stipulated in the Contract. The Service Provider is entitled to re-sell the room vacated before the expiration date.

4.3.2. The Service Provider’s prior consent is required to extend the use of the accommodation service by the Guest initiated. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.

4.4. A written agreement signed by the Parties is required to amend and / or supplement the Contract.


  1. Cancellation Policy

5.1. If no other conditions are specified in the hotel’s offer, the cancellation of the accommodation service can be canceled on the day of arrival until 12.00 local time.

  1. a) If the Contracting Party has not provided the accommodation services with advance payment, credit card guarantee or other contractual arrangements, the Service Provider’s service obligation shall be terminated at 18:00 local time on the day of arrival.

(b) If the Contracting Party has provided the accommodation services with advance payment, credit card guarantee or other contractual arrangements and does not arrive on the day of arrival until 18:00 local time or does not indicate that it will arrive at a later date, The Service Provider shall impose a penalty of at least one day’s stay of the amount specified in the Contract as a penalty. In this case, the accommodation will be reserved to the Contracting Party until 11:00 on the day following the arrival day, and then the Service Provider’s obligation will be terminated.

5.2. In the case of a group travel or event, the Service Provider determines the conditions set out in the Individual Contract other than the above.


  1. Prices

6.1. The hotel room rates are located at the reception and on the hotel’s website.

6.2. The Service Provider may freely change the advertised prices without prior notice.

6.3. When announcing the prices, the Service Provider shall indicate the rate of the tax (VAT, IFA) of the prices, which is governed by law. The Service Provider transmits to the Contracting Party overheads due to the amendment of the applicable tax law (VAT, IFA), upon prior notice.

6.4. Current discounts, promotions, other offers are posted on



  1. Payment Method, Warranty

7.1. The Service Provider may claim the services provided to the Contractor no later than on the day of departure. No additional payment is possible.


  1. Method and conditions of use of the service

8.1. The guest can book the room on check-in from 14:00 on the day of arrival and must leave Check-out until 11:00 on the last day of stay.

8.2. If the guest intends to occupy the room before 14:00 on the day of arrival, the previous night will be charged.


  1. Pets

9.1. Pets are usually allowed at the accommodation of the Service Provider – subject to a separate charge – in the hotel room, which is subject to the supervision of the Guest, and the common rooms can be accessed by the rooms. In a commonly used guesthouse, the animal can only be kept under surveillance.

9.2. The Guest is fully responsible for any damage caused by pets.


  1. Rejection of performance of contract, termination of service obligation

10.1. The Service Provider is entitled to terminate the Accommodation Services Agreement with immediate effect so that the provision of services may be refused if:


  1. a) the guest is not using the room or facility provided
  2. b) the Guest is subject to abusive, gross conduct, alcohol or drug abuse by the security, order, and employees of the hotel, threatening, offensive or otherwise unacceptable behavior
  3. c) Guest is suffering from an infectious disease.

(d) the Contracting Party fails to fulfill its payment obligations specified in the Contract by the specified date

10.2. If the agreement between the parties is not met for “vis major” reasons, the contract will be terminated.


  1. Placement Guarantee

11.1. If the Service Provider is unable to provide the Services provided by the Contract for its own fault (eg overcharge, temporary operation problems, etc.), the Service Provider shall be obliged to arrange for the Guest to be provided promptly.


11.2. The Service Provider is obligated;

(a) the Services provided in the Contract shall be provided / offered at a price confirmed by the Contract, for the period stipulated therein, or at the discontinuation of such a stay, by another category of the same or higher category. All additional costs of providing replacement accommodation are borne by the Service Provider

  1. b) provide the Guest with a free one-time free of charge telephone announcement of changes to accommodation
  2. c) to provide a free shuttle to the Guest to move to the offered replacement accommodation and, if possible, to move back later

12.3. If the Service Provider fully complies with these obligations or if the Guest has been offered a substitute accommodation for him, the Contracting Party may not exercise any subsequent claim for damages.


  1. Guest illness and death


12.1. If during the stay of the accommodation service the Guest is ill and unable to act in his own interest, the Service Provider offers medical assistance.

12.2. In case of sickness / death of the Guest, the Service Provider is required to pay for the cost of the patient / deceased’s relative, heir, and account holder; the possible medical and procedural costs, the value of the services rendered prior to the death, and the possible damage to equipment and fittings in case of illness / death.


  1. Rights of the Contracting Party

13.1. Under the terms of the Contract, the Guest is entitled to use the ordered room as well as the accommodation facilities of the accommodation, which are included in the standard service and are not subject to special conditions.

13.2. The Guest may lodge a complaint with the Service Provider for the duration of the stay. During this period, the Service Provider undertakes to handle a written complaint (or its record).

13.3. The Guest’s right to complain after leaving the accommodation will be terminated.


  1. Obligations of the Contracting Party

14.1. The Contracting Party shall pay the value of the services ordered in the Contract by the date and in the manner specified in the Contract.

14.2. The Guest shall ensure that a child under 14 years of age under his / her responsibility remains under the supervision of an adult at the Service Provider’s hotel.



  1. The Contracting Party’s liability for damages

The Guest is responsible for all damages and disadvantages suffered by the Service Provider or a third party from the fault of the Guest, his Companion or any other person under his responsibility. This liability also exists if the injured party has the right to claim damages directly from the Service Provider.


  1. The Supplier’s Rights

If the Guest fails to comply with the obligation to pay the fee for the services that he or she has been charged with but not used, the Service Provider shall be liable for the personal property rights of the guest that he has taken with the hotel.

  1. The Service Provider’s Obligation

The Service Provider is obligated;

  1. a) the accommodation and other services ordered under the contract shall be performed according to the valid regulations and service standards
  2. b) investigate the written complaint of the guest and take the necessary steps to handle the problem, which must be recorded in writing


  1. Service Provider’s liability for damages

18.1. The Service Provider shall be liable for any damage suffered by the Customer arising from the fault of the Service Provider or its employees within its facilities.

18.1.1. The Service Provider’s liability does not cover any damage caused by an unavoidable cause outside the scope of the Service Provider’s employees or guests or caused by the guest himself.

18.1.2. The Service Provider can designate places in the hotel where Guest can not enter. The Service Provider shall not be liable for any damage or damage occured in such places.

18.1.3. The Guest must immediately report the damage he has to the hotel and provide all necessary information to the hotel to clarify the circumstances of the incident, or to request a police record / police procedure.

18.2. The Service Provider shall also be liable for damages incurred due to the loss, death or damage of the occupant’s Guest in the event that the Guest is placed in the place designated by the Service Provider, or ordinarily assigned to it or in his / her room, He passed on to an employee of the Service Provider who was entitled to take over his duties.

18.2.1. For Services, Securities and Cash, the Service Provider is only responsible if the item has been specifically taken over for preservation or the damage has occurred for a reason for which it is responsible under the general rules. In this case, the proof is borne by the Guest.

18.3 The amount of compensation shall be fifty times the amount of the daily room price contracted, unless the damage is less than that.



  1. Confidentiality

The Service Provider is obliged to comply with its obligations under the Treaty in accordance with Act LXIII of 1992 on the Protection of Personal Data and the Publicity of Public Data. Act and the relevant provisions of the relevant data protection law and, if this Contracting Party has informed the Service Provider, proceed according to the relevant internal rules of the Contracting Party.


  1. Vis major

Any reason or circumstance (such as war, fire, flood, weathering, current shortage, strike) over which a party is not subject to control (vis major) waives any party to the performance of their obligations under the Treaty until such cause or circumstance there.


The Parties agree that they will do their utmost to limit the possibility of such causes and circumstances to the lowest possible level and to remedy any damage or delay as soon as possible.


  1. Applicable law of the parties, acting court

The legal relationship between the Service Provider and the Contractor shall be governed by the provisions of the Hungarian Civil Code. For any dispute arising out of a service contract, the competent court of the place of service is competent.